Pakatanga denda reCoronavirus uye Samsung masevhisi nzvimbo dzaifanira kuvharwa kwenguva pfupi muCanada, kambani yakauya nemhinduro yakabvumira vatengi venzvimbo kuti varambe vachiwana rutsigiro uye kuchengetedza zvigadzirwa. Uye nekuda kwekuedza uku, bazi reCanada reKorea tekinoroji hofori rawana mubairo wesirivha muchikamu cheBest Customer Experience Crisis chikamu paInternational Customer Experience Award (ICXA).
Samsung akakunda mumhanyi wechirongwa chayo cheKugara Kumba, Gara Wakachengeteka, chakatangwa nguva pfupi mushure mekuvharwa kwenzvimbo yebasa muCanada, kuburikidza neiyo kambani yakachengetedza kuzvipira kwayo kukuchengetedza uye kusarudzika basa revatengi. Chirongwa ichi chaibvumira vatengi kusaina yemahara yemahara isina kubata uye kudzoka zvisinei nekuti zvigadzirwa zvavo zvaive pasi pewaranti.
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Pamusoro pezvo, Samsung yakaisa mitemo yekuchengetedza yakadai seyehutsanana miyero panzvimbo dzebasa uye yavewo chete mugadziri muindasitiri kupa "garaji" yekugadzirisa sarudzo yemidziyo mikuru. Yaivewo chete mugadziri muCanada akadzosera mudziyo kumutengi mukati memazuva matatu kusvika mashanu ebhizinesi.
Unogona kufarira
Pamusoro peSamsung, iyo ICXA yakaziva Ministry of Health yeSaudi Arabia nePetromin Express, PZU SA, Shell International neSunway Malls kuitira ruzivo rwakanyanya rwevatengi mudambudziko. "Tinoremekedzwa zvikuru nemubairo wekuzvipira kwedu kupa masevhisi ari nyore, asina musono uye anokwanisika kune vatengi vedu munyika yose," Frank Martino, mutevedzeri wapurezidhendi wedhipatimendi reCorporate Service reSamsung Canada, akaita kuti anzwikwe.
